Reports about the limitation set not working but are unable to reproduce the issue
Provide us the following details:
- Please send a screenshot of the latest order which had the limits bypassed on your site.
- When was the last time the limitation was working on your store?
- Do you remember any change or changes that were done? Like upgrading the theme, or installing other apps.
- Are there apps and extensions on your site which are only getting enabled for certain customers based on their login or geographical location or something like that?
- Is there anything common in those invalid orders you had to cancel manually? Like the same browser version?
- Do you use "Buy Button" or similar sales channels? (Our app doesn't support them) Is there any abandoned cart recovery function on your site which emails to the customers providing them a direct link to the checkout page after they left?
- Anything else which you think I should know about? For instance, other parts of the site had started malfunctioning recently too.
Please send this information to firstname.lastname@example.org.
Tip: When encountering issues with the limitations please do not cancel the order so we can investigate immediately.